A Snap Shot of Our Policies

But please also read them in their entirety!

Appointments

Initial appointments are considered a consultation visit, and your respective clinician will determine if our services will be appropriate to meet your needs. If for any reason our providers will not be appropriate for your care, referral sources will be provided to you.

Office visits are scheduled for specific dates and times, and every effort is made to see you on time. We do not double-book our schedule, so it is important to give a minimum of 48-hours notice of cancellation to avoid a charge for this reserved time. Cancellations for a Monday appointment should be made no later than Friday morning.

Phone Calls

Any non-urgent phone call will be returned within 48 business hours. 

Your clinician will gladly return a message regarding any urgent matter such as a side effect of medication. Any non-urgent matters, such as the routine need for medication changes in dose or formulation, therapeutic issues, or any other non-urgent concerns must be addressed during appointment times.

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In the event of an emergency (immediate attention is required for oneself or another due to a life threatening situation or a potential threat to safety), call 911 or go to the nearest hospital emergency room.

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If you need to contact your clinician urgently after business hours, you may call the office directly where you will be given the option to promptly alert your physician.  Please be reminded that misuse of this system may result in charges as outlined in the full policies accessable on this page.

Medication

It is our policy to give enough medication/refills to last until the date of your next required appointment.  It is the patient's responsibility to remain current with their appointments so that there is no lapse in needed medication.

Please note, we do not respond to pharmacy requests for refills as they are frequently inaccurate and often automated.  

To minimize errors and optimize care and safety, we discourage medication refills in between scheduled appointments.  If refills are needed between appointment times, it is your responsibility to call with at least 48 hours advanced notice. We will provide only a two week supply of medication, and you are expected to follow up within that time. There is a $35 fee for any prescription provided in between appointment times. Our physicians reserve the right to refuse refilling any medication if they believe it is clinically necessary to evaluate the patient before prescribing medication.

WE WILL NOT REFILL ANY CONTROLLED SUBSTANCES IN BETWEEN APPOINTMENTS including stimulants (i.e. Concerta, Ritalin, Focalin, Adderall, Vyvanse) and benzodiazepines (i.e. Klonopin/clonazepam, Xanax, Ativan).